Damage to vehicle due to faulty installation of boom gate spikes and appalling client service thereafter

<p>I have recently moved in to San Ridge Heights owned by Central Developments and on the 9th of December 2016 noticed that spikes were installed on the rediculously high speed bump at the boom gates. </p> <p> </p> <p>On this day as I attempted to exit the complex, I placed my finger on the fingerprint access pad which opened the boom and then proceeded with caution to climb over this speed bump (as per K53 rules when approaching a speed bump). As I was just about getting getting over the hump, the boom gate closed, nearly hitting my windscreen. I stopped in absolute shock and thereafter the spikes came up, damaging my vehicle. After speaking to the security guard on duty (Adolph Rikhotso) he apologised and said that I should speak to Marinus van den Berg about the damages and also said he knows that this happened to many other cars on the day as well as clearly the sensors were deficient. I managed to take pictures of one other vehicle that this happened to as well. About a week after this incident, tar was placed on either side of the ridiculously high speed bump to decease the inclination and allow a smoother drive over this. </p> <p> </p> <p>I tried calling Marinus numerous times shortly after the incident but received no response. I tried calling again, over 10 times on the following day but received no response again. I then resolved to emailing him, to which I have yet received no formal response. I tried visiting the office but was told that he is on leave by Florence Moyo and he is the only one that could help. </p> <p> </p> <p>I have been extremely patient up until today when I called Marinus who blankly said that he cannot compensate me for the damages to my vehicle because I was behind the wheel. He then proceeded to laugh at me and say that nobody else has come to him with sort of claim and they refuse to compensate me. I was absolutely shocked and disgusted at his attitude and asked if there was anyone further who I could speak to. He said that there was nobody else that I could speak to and I was shocked even more at his lack of helpfulness and dont-care attitude.</p> <p> </p> <p>Clearly a process was to be followed in this installation of spikes; of fixing the sensors to close the boom appropriately and reducing the inclination of the speed bump so drivers could proceed at a reasonable speed and according to K53 rules; none of which had been followed, resulting in damages to vehicles. Additionally, it is obvious that there was a major problem for them to install the tar after the incidents took place! Furthermore, how are residents or visitors meant to contact this man regarding the damages to their vehicles if he never responds to any form of correspendence?! This is absolute nonsense!</p> <p> </p> <p>I am now having to incurr uneccesary damages on my personal vehicle because of negligence and poor services from Central Developments and should rightfully be compensated for this. I am absolutely shocked and appalled by the lack of honestly and integrity in the client service I have received from Central Developments and will likely never be dealing with them again once my lease expires. I do not reccomend getting involved with them to any body as you too will receive a don't-care attitude from these individuals. </p> <p> </p> <p>I would also like to mention that nobody takes heed to the Customer Care section on their website as I have received no reponse from this as well and have also not yet received any information on the restoration of damages present in my flat prior to my occupation.</p> <p> </p> <p> </p>