SN
Smangele N

1 reviews | Active since Feb 2020

04 Sept 2020, 21:56

Cut of electricity for no reason

No care in the world from security and staff. I experienced another level of incompetency I am appalled. I will definitely spread the word about how the staff operates and make sure none of my friends ever go to that place. I am taking this to every social media platform. Our electricity was switched off from the morning, no communication. Why are we being treated like dogs when we don’t even owe you anything? Spoke to building manager Mxolisi after working hours to try and get some assistance and he said he is off duty he will help on Monday. If someone was dying he was going to wait for Monday? Is this how your tenants are treated. Posters are all over the building but all the numbers don’t work and the complex manager Alex who is supposed to be able to help is not answering calls. No electricity the whole day, you better pay for my food if it gets spoilt. What kind of abusive service is this? I am ****ing leaving definitely not renewing!!!

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Replies (2)
Central Developments
Central Developments's reply07 Sept 2020, 10:36
Official
Good day, Smangele.  Kindly take note that we do not have staff available 24/7.  Our services are available Monday to Sunday during normal office hours.  As confirmed with our site manager, the issue was resolved before 7am when you phoned in.  You were also at the site office afterward.  In the future, kindly contact us on our Client care number for assistance.  Many thanks
SN
Smangele N's update21 Sept 2020, 12:45
Reviewer Update
Good day. I still have not received feedback to my initial complaint and issue. Why was our electricity switched off for an entire day? My partner could not work on the day because we had no electricity. We paid rent, why and how do we then get such treatment? Was anyone held accountable for this? No remorse whatsoever from anyone? I am shocked at this service!!