Bad service

Good day,

I'm so disappointed at the service received from Central Developments at Lemon Tree. I relocated to Pretoria and I was impressed at the way the Lemon Tree Apartments looks and the fact that it is child friendly was a bonus.

Then we went to Lemon Tree Apartments, we meet with Thabo one of the consultants. It was late December 2018. We then informed the consultant that we want to move in on the 31st December 2018 as we were moving out , we then made an appointment for 14:30 on the 31st to move in. We then hired a truck to move our stuff but to our surprise when we got to the place the apartment wasn't ready. and we were not allowed to move in as it was the last day for the previous consultant. IT WAS RAINING. Then they told us to keep our stuff at an empty apartment. Then on the first we moved in.

Then on the 22 January we were struggling load our prepaid electricity, email was sent but no one answered. I personally went to the office for some help, then one of the guys help me.

Then on the 4 February I noticed that my debit order didn't go throw, so I've SENT an email asking about the debit order date but as usual no answer. Then I made a payment on the 4th February. Then on the 5th I've received messages JESSC,ZANE,KEITH AND STAFAN about my arrears.

On the 6th February when I got home my apartment was locked, I was with my sick boy. I then went to the office and they requested that I send Zane proof of payment, indeed I did so. I was told that Zane was not available at that time. I waited outside my apartment for like two hours, I didn't wanna make cine in front of my boy. Then a cleaner/maintenance guy came reopen my doors without any explanation. I was informed via email by Bianca that I've rejected the debit order, I then informed Bianca that no debit order was sent to my bank. I then requested her to send me the banking details that she has on her side. I've noticed that the banking details on the their system was incorrect. Now I'm still waiting for an invoice without the rejection fees.

This issue must be resolved as soon as possible.

Regards