SD
S D

1 reviews | Active since Jan 2018

19 Jan 2018, 22:39

Application for rental place delayed for almost 2 weeks.

I've app**** for a place to stay there. I went to view the place about 2 weeks ago , after which I showed my interest in staying there and needing to move in immediately immediately! I however noticed a sense of lying amongst the agents there. The day before my view date, the site manager said there unit I was looking for is not available. The following day I received a call from Ms Moyo who said there is space for the unit I'm looking for. On the day of the viewing after 4 hours of travelling from KZN, I talked to another agent on site who said the unit I'm looking for is not available. I then opted for the second option to get another unit. Fast forward, 2 days after the viewing I send my application via email. Two days later I call Ms M who says that my docs are not complete. I forward the missing docs to her. After a few days of calling and emailing her, with no success whatsoever, I finally get a hold of her late around 4pm and she tells me she'll get back to me just before 5pm if which she never did. (Mind you, I have to find a place immediately). She calls me the following day at 10:40 and says that I had to have filled in my application and contract by hand and not like I did (which was by Adobe fill and sign) She further says that if she doesn't get my application by 12pm, I'll lose the unit I'm applying for. Due to the time constraints given, having lack of Internet access in my area, I was unsuccessful in meeting her demand. The following day, I call her repeatedly from 8am with no response. I finally get a hold of her at 12pm and request that she finds me another unit as I had not gotten what I wanted because I couldn't meet her demand. She then says that no, the unit I wanted is still there. I must call her after 30 minutes. I do so and she doesn't answer the phone. I then call head office and they direct me to the site manager. I call the site manager repeatedly and she finally answers after 5pm. I explained my frustration and sense of emergency to move in immediately and she says she'll look at my application and processes it now, and get back to me the following by lunchtime. The following day I wait for a response but nothing. I then call the site manager at 3:30pm and she tells me it hasn't been approved but she will call after 15 minutes to let me know if it's approved by then, and she never called back. Around 5pm later I get a call from another agent ((Bafana) whom I talked to( shared my sense of emergency to move immediately, on the day of viewing. ) On this call he asks me to send my application forms and documents AGAIN. I'm assuming to process it. Mind you the time is after 5pm on Friday, almost close of business. Head office said approvals can take up to 48 hours. I need a place to stay by Sunday or I'm stranded. I've been battling with these agents for almost two weeks and even after telling them I am interested in the place due to conceive for me.

They have shown no interest whatsoever and treated me as if I'll be staying there for free. They have undermined my interest for the place. My words can't even describe the level of frustration I have right now.

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Replies (5)
Central Developments
Central Developments's reply22 Jan 2018, 10:25
Official

Thank you for bringing this to our attention and we agree that poor service is unacceptable. We always strive to make sure that our clients applications are processed in a quick and professional manner. This issue has been escalated to senior management and someone will be in contact soon.

Best regards,

SD
S D's update22 Jan 2018, 11:22
Reviewer Update
When should I be expecting a call???? I have been calling all morning but no one is responding! I'm being told to wait AGAIN until after 2pm! I have been very clear from the beginning that I should have MOVED IN by today already. I have an exam around the area tomorrow afternoon and I needed to have settled in TODAY. I've been preaching the same thing over and over for 2 weeks now. Should I not get any communication from you guys by 1pm TODAY, cancel my application. I will look for another place to stay cos clearly client needs are not first priority with you guys.
SD
S D's update22 Jan 2018, 11:22
Reviewer Update
When should I be expecting a call???? I have been calling all morning but no one is responding! I'm being told to wait AGAIN until after 2pm! I have been very clear from the beginning that I should have MOVED IN by today already. I have an exam around the area tomorrow afternoon and I needed to have settled in TODAY. I've been preaching the same thing over and over for 2 weeks now. Should I not get any communication from you guys by 1pm TODAY, cancel my application. I will look for another place to stay cos clearly client needs are not first priority with you guys.
SD
S D's update23 Jan 2018, 00:10
Reviewer Update
Senior management contacted me and responded to the matter immediately. I am highly impressed with their level of response. Bafana was able to assist me immediately within 2 hours and he was able to sort this issue out. Thank you.
Central Developments
Central Developments's reply23 Jan 2018, 07:41
Official

Thank you for the positive feedback. We are very pleased that this was resolved to your satisfaction. Our clients happiness is and will always be of the utmost importance to us.

Regards Central Developments

Best regards,