Appalling Service at central Development

In January this year we lost an amazing sister and friend. Unfortunately she was the lease holder at Boardwalk Heights and even though estate management was informed in January that she had passed away they still paid the deposit into her account which is frozen and the money cant be accessed. After weeks of struggling they are now just shrugging their shoulders and not taking any action to rectify THEIR mistake. The service we experienced both while living there and this mess now after having left is appalling. I have never encountered a company this *********** and lacking in interdepartmental communication.