Reversal of token

On 1st April 2020 my son bought electricity through his Bank app. However, instead of buying it for our new box number he accidentally bought it for an old box number. I immediately contacted a few people, including Lele Mamatu, who have a higher position at Centlec. My son called the call centre. Nobody could assist us due to the start of the lockdown, which is understandable. However, it's now nearly 4 months later. After a few email between me and Tseko Lerata, Godfrey la Grange, and Nathan Thamaga still nothing. They send out a guy by the name of Sidiso last week and Friday, who promised that it will be reversed. Still nothing. Nobody wants to assist. My emails are ignore.

Our box number is: *** He loaded it onto box number: *** In the amount of R600.

I also received a form to fill in for the reversal, sened to me by Tseko Lerata. Which I did. Nothing happened.

R600 is a lot to just lose like that. As is our meter box is on 3 units, we don't have money to buy now, but nobody assistance from them, for 4 months now