Refund

On 31 March I made a purchase of R1000 to a wrong meter number. I reported it and was contacted the same or the next day. The person informed me that I have to go to the office when it opens again, as it was closed due to lockdown.

I waited some time and then reported it on their website as I know that people are working from home. No one came back to me and no telephone lines were answered.

I later asked the DA to assist me with this matter. Still not much was happening and in the end an email was send to the CEO's assistant. I still didn't get any feedback and always need to ask for it.

Eventually someone came back informing me to go to the office. I asked if they could not email me the forms as it is difficult to get there and you never know if the offices are closed because of Covid 19.

I am again waiting now almost a week for an answer. Is this really acceptable?