Ineptitude (Centlec won't know what it means)

<p>When will state and municipal departments in South Africa start taking responsibility for their blunders?! </p> <p>I have had an account with Centlec for a building I purchased approximately 2 years ago. Since then I am yet to receive an invoice/ account from them without having to request it first. They are quick to apparently send "notifications" that the electricity will be cut and charge for it, But we never receive these either. Then they "send" people to cut the service and charge for the "reconnection" but the power was never cut. In the meantime the account runs interest. Then they are absolutley adamant that they will not reverse any of the charges!! And escalating the problem doesnt seem to have an effect either. Is there anyone worth the salary they get paid at Centlec?</p>