119min call number 2(Never get to one)

I have been on the line from 16:00 and I was number 25. After 2 hours(120 min number 2) on the line waiting I was for more than 30 number 2. I mean - Hallooooo - they just don't want to take calls. Can you get poor service than this? I ask. How many people drop the line? I wish I can get of the grid from them or another supplier can give better service. They just don't care. I hanged up and left the call. At this stage I don't know if I am going to wait another hour if I lucky to get to caller number 1. The service is of no use to the public. Fire all the agents and outsource the centre The staff at Centlec can't run it.