Poor service / communication

I am writing this review as I am unsure who to turn to in the industry.

I have dealt with Cencom to deliver a product to me last year (December 2019) but due to end of the year challenges, this was undertaken to be delivered to me in January 2020. It is now 1 month later.

http://www.cencom.co.za

I have been in ongoing regular communication with the MD of the company and the admin staff involved since January 2020, but largely no management response, accountability or update has been received on addressing the matter, delivering my goods or even communicating to me.

Do advise on who I can turn to in the industry like the Consumer Protection Ombudsman or another regulatory body to assist me in getting my product delivered OR a refund of the monies paid.

Yours in despair.