KM
Kabelo M
1 reviews | Active since Dec 2019
02 Oct 2025, 12:45
Lost Money, No Refund for Cancelled Order
I cancelled my order with Cenava but have not received any response to my request or a refund. I am in the process of pursuing the matter through Civil Court to recover my money. Based on my experience, I advise other customers to exercise caution when dealing with this company
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Replies (2)
CENAVA's replyOfficial
26 Oct 2025, 13:09Dear Customer,
Thank you for reaching out and sharing your concerns. We regret that you feel disappointed with our service. After careful review, we have identified that your name matches a customer who has an order placed on Lay-by. We have received the initial 20% payment as stipulated in the Lay-by agreement.
Please be advised that your order is currently reserved and awaiting completion of payment in accordance with the terms you agreed to prior to making any payments towards this order. We kindly remind you that completing the payment is necessary to finalize your purchase.
We look forward to your prompt return with the completed payment so we can proceed with fulfilling your order. Should you have any further questions or require assistance, please do not hesitate to contact us.
Sincerely,
Thank you for reaching out and sharing your concerns. We regret that you feel disappointed with our service. After careful review, we have identified that your name matches a customer who has an order placed on Lay-by. We have received the initial 20% payment as stipulated in the Lay-by agreement.
Please be advised that your order is currently reserved and awaiting completion of payment in accordance with the terms you agreed to prior to making any payments towards this order. We kindly remind you that completing the payment is necessary to finalize your purchase.
We look forward to your prompt return with the completed payment so we can proceed with fulfilling your order. Should you have any further questions or require assistance, please do not hesitate to contact us.
Sincerely,
CENAVA's reply26 Oct 2025, 13:09
Official
Dear Customer,
Thank you for reaching out and sharing your concerns. We regret that you feel disappointed with our service. After careful review, we have identified that your name matches a customer who has an order placed on Lay-by. We have received the initial 20% payment as stipulated in the Lay-by agreement.
Please be advised that your order is currently reserved and awaiting completion of payment in accordance with the terms you agreed to prior to making any payments towards this order. We kindly remind you that completing the payment is necessary to finalize your purchase.
We look forward to your prompt return with the completed payment so we can proceed with fulfilling your order. Should you have any further questions or require assistance, please do not hesitate to contact us.
Sincerely,
Thank you for reaching out and sharing your concerns. We regret that you feel disappointed with our service. After careful review, we have identified that your name matches a customer who has an order placed on Lay-by. We have received the initial 20% payment as stipulated in the Lay-by agreement.
Please be advised that your order is currently reserved and awaiting completion of payment in accordance with the terms you agreed to prior to making any payments towards this order. We kindly remind you that completing the payment is necessary to finalize your purchase.
We look forward to your prompt return with the completed payment so we can proceed with fulfilling your order. Should you have any further questions or require assistance, please do not hesitate to contact us.
Sincerely,
KM
Kabelo M's updateReviewer Update
26 Oct 2025, 15:39Your response is both inaccurate and unprofessional. I explicitly cancelled this order and clearly communicated my request for a refund — which you have continuously ignored. It is misleading to claim that the order remains on lay-by when I have already withdrawn from the transaction.
The lack of acknowledgment and failure to process my refund calls into question the legitimacy and integrity of your organisation.
The lack of acknowledgment and failure to process my refund calls into question the legitimacy and integrity of your organisation.
KM
Kabelo M's update26 Oct 2025, 15:39
Reviewer Update
Your response is both inaccurate and unprofessional. I explicitly cancelled this order and clearly communicated my request for a refund — which you have continuously ignored. It is misleading to claim that the order remains on lay-by when I have already withdrawn from the transaction.
The lack of acknowledgment and failure to process my refund calls into question the legitimacy and integrity of your organisation.
The lack of acknowledgment and failure to process my refund calls into question the legitimacy and integrity of your organisation.