1 reviews | Active since Dec 2017
Extremely poor service and serious concerns about transparency
My experience with Cenava has been extremely disappointing from start to finish. Product information on their site was inaccurate, models pictured differed from what was actually being sold. Communication was consistently poor, updates were contradictory, and I was left to follow up repeatedly just to find out what was happening with my order. The entire process was handled unprofessionally, with little regard for the customer.
After weeks of back-and-forth, Cenava agreed to issue a refund, but then failed to follow through and stopped responding altogether. I ultimately had to escalate the matter through my bank to recover my money.
This kind of behaviour raises serious concerns about the company’s integrity and reliability. Based on my experience, I would caution others to be extremely careful when dealing with this business.
In addition, I noticed that the website claims Cenava (Pty) Ltd is a registered South African retailer, but no registration number is given and I was unable to locate any company by that name on the CIPC database.
Based on my experience, I would strongly advise caution when dealing with this company.
Thank you for taking the time to share your experience with CENAVA. We sincerely regret to hear about the challenges you encountered and the dissatisfaction with our service.
At CENAVA, we always encourage our customers to fully understand the products they intend to purchase before making any payment. We emphasize the importance of reaching out to our support team for detailed explanations and clarifications regarding any product or order. This ensures that customers can make informed decisions and have clear expectations.
We understand how crucial communication and transparency are in providing a positive shopping experience, and we deeply regret any shortcomings on our part. Your feedback highlights areas where we need to improve, and we will take your concerns seriously to enhance our service and ensure accurate product representations in the future.
Regarding the registration details of CENAVA, we take your comments seriously and will review our disclosures to ensure compliance and clarity.
We appreciate your candid feedback and hope to restore your confidence should you choose to engage with us again.
Kind regards,
Thank you for taking the time to share your experience with CENAVA. We sincerely regret to hear about the challenges you encountered and the dissatisfaction with our service.
At CENAVA, we always encourage our customers to fully understand the products they intend to purchase before making any payment. We emphasize the importance of reaching out to our support team for detailed explanations and clarifications regarding any product or order. This ensures that customers can make informed decisions and have clear expectations.
We understand how crucial communication and transparency are in providing a positive shopping experience, and we deeply regret any shortcomings on our part. Your feedback highlights areas where we need to improve, and we will take your concerns seriously to enhance our service and ensure accurate product representations in the future.
Regarding the registration details of CENAVA, we take your comments seriously and will review our disclosures to ensure compliance and clarity.
We appreciate your candid feedback and hope to restore your confidence should you choose to engage with us again.
Kind regards,