JFvH
Jan Francois van Heerden
1 reviews | Active since Oct 2021
12 Oct 2021, 07:53
Pathetic service
Please can you respond with any proof where your company actually gave me anything free of charge?? One of the companies which you supply actually picked up the slack and tried to keep the customer happy... Have you any idea what labour costs and the amount of water(which cost money) it takes to fix your mess?? Please a challenge in front of the public-prove what you gave me free of charge
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Replies (3)0
Replies (3)
Cemcrete's replyOfficial
12 Oct 2021, 08:15Good day Jan. You have been provided product free of charge through the retailer, even though there is no product failure in question, & the product application instructions were not followed. Warm regards, Cemcrete
Cemcrete's reply12 Oct 2021, 08:15
Official
Good day Jan. You have been provided product free of charge through the retailer, even though there is no product failure in question, & the product application instructions were not followed. Warm regards, Cemcrete
JFvH
Jan Francois van Heerden's updateReviewer Update
12 Oct 2021, 08:52And how do you determine that I did not follow instructions if you forgot about my grievance?
How did you determine that I am in the wrong if you did not do a site visit as promised by your MD
How did you determine I am in the wrong if no tests were done?
Tell me kindly you are still awaiting batch numbers so how can you make such a statement??
Like you said the retainer supp**** me with paint to help out but again you beat around the bush...what did you do?????
We are not involving a retailer that surely decided something is wrong therefor did something about it.
Your institution has no commitment at all to your disgruntled customer.
So I beg to ask the question how many pools have been painted with the batch that can't even trace.
I hope your retaliation will not be again the same as the last few replies as I got the complete papertrail.
Hope you find this in order
Regards
How did you determine that I am in the wrong if you did not do a site visit as promised by your MD
How did you determine I am in the wrong if no tests were done?
Tell me kindly you are still awaiting batch numbers so how can you make such a statement??
Like you said the retainer supp**** me with paint to help out but again you beat around the bush...what did you do?????
We are not involving a retailer that surely decided something is wrong therefor did something about it.
Your institution has no commitment at all to your disgruntled customer.
So I beg to ask the question how many pools have been painted with the batch that can't even trace.
I hope your retaliation will not be again the same as the last few replies as I got the complete papertrail.
Hope you find this in order
Regards
JFvH
Jan Francois van Heerden's update12 Oct 2021, 08:52
Reviewer Update
And how do you determine that I did not follow instructions if you forgot about my grievance?
How did you determine that I am in the wrong if you did not do a site visit as promised by your MD
How did you determine I am in the wrong if no tests were done?
Tell me kindly you are still awaiting batch numbers so how can you make such a statement??
Like you said the retainer supp**** me with paint to help out but again you beat around the bush...what did you do?????
We are not involving a retailer that surely decided something is wrong therefor did something about it.
Your institution has no commitment at all to your disgruntled customer.
So I beg to ask the question how many pools have been painted with the batch that can't even trace.
I hope your retaliation will not be again the same as the last few replies as I got the complete papertrail.
Hope you find this in order
Regards
How did you determine that I am in the wrong if you did not do a site visit as promised by your MD
How did you determine I am in the wrong if no tests were done?
Tell me kindly you are still awaiting batch numbers so how can you make such a statement??
Like you said the retainer supp**** me with paint to help out but again you beat around the bush...what did you do?????
We are not involving a retailer that surely decided something is wrong therefor did something about it.
Your institution has no commitment at all to your disgruntled customer.
So I beg to ask the question how many pools have been painted with the batch that can't even trace.
I hope your retaliation will not be again the same as the last few replies as I got the complete papertrail.
Hope you find this in order
Regards
Cemcrete's replyOfficial
12 Oct 2021, 11:42Good day Jan. Our team has been in constant communication with the retailer and yourself in order to assist. Your choice to only purchase 1 drum (when the retailer advised on 2) led to the second drum being a different batch, leading to a difference in colour & different days of application. The use of 1 batch is clearly stated on our packaging as well. Even though there is no product failure the retailer chose to give you 2 free drums to redo the project to achieve a uniform colour throughout. Your situation (even though no fault of the retailer nor Cemcrete) has been resolved in good faith. We hope this clears up the matter.
Cemcrete's reply12 Oct 2021, 11:42
Official
Good day Jan. Our team has been in constant communication with the retailer and yourself in order to assist. Your choice to only purchase 1 drum (when the retailer advised on 2) led to the second drum being a different batch, leading to a difference in colour & different days of application. The use of 1 batch is clearly stated on our packaging as well. Even though there is no product failure the retailer chose to give you 2 free drums to redo the project to achieve a uniform colour throughout. Your situation (even though no fault of the retailer nor Cemcrete) has been resolved in good faith. We hope this clears up the matter.