ZW
Zandro W

1 reviews | Active since Mar 2019

30 Apr 2021, 12:26

Pathetic! Money well wasted

I wish I read the reviews on hellopeter before I made the decision to go with them. I ended up experiencing similar problems and even worse ones.

I made use of one of their official, and one would believe trustworthy, applicators, Harry Nel. He was totally unprofessional and it came out that he never kept an eye on the people working for him, which left them to do the job however they feel like, as he dropped them in the morning and picked them up after each working day. More issues started popping up as we approached the end of the renovation as his workmanship was just plain garbage. He never wanted to put in expansion joints or any such measures that I wanted him to. He said the floor would never crack and if it does, it would be small hairline cracks after a very long while. After two weeks the floor started to crack and it has just gotten worse and still continues to. He also did my pool and that was also a stuff-up! Had to get professionals in to fix it.

Harry Nel has since disappeared and refuses to take responsibility. I then got the cemcrete evaluator in to inspect and write up a report concerning this situation. The report points to very bad workmanship and that the standard of the work is very low at some areas of the house and that he should have put in expansion joints.

I contacted Arran Comaroff at their head office to try and get answers and for someone to take responsibility for this mess that is a cemcrete situation. I still have all the evidence of the work done, emails and the report. One week ago he told me that someone will contact me and more than a week later it still has not happened.

I strongly advise people to reconsider making use of cemcrete as these reviews serve as an accurate indication of how cemcrete does business.

They will not take responsibility for their so called approved applicators, so who knows if it's maybe not also their product. Don't go according to them saying 20 years of experience and it being a good product.

I will gladly show anyone the product that I now sit with as it was a total waste of money and I could have benefited more from that money if I used those bank notes as firelighters.

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Replies (4)
Cemcrete
Cemcrete's reply30 Apr 2021, 14:25
Official
 Hi Zandro. We understand your frustration. The list we provided you consisted of 5 contractors with guidelines on its use. We offer a list of contractors to clients to assist both clients, as well as boost small businesses & local economies. We do our best to help them maintain a high standard of...

Cemcrete
Cemcrete's reply30 Apr 2021, 14:26
Official
...  customer service & superior workmanship. As Harry Nel as not met this standard, we have removed him from this list. If you would like to take us up on our product offer already communicated to you, please be in contact. 

Warm regards, 
Cemcrete Marketing 
ZW
Zandro W's update03 May 2021, 12:48
Reviewer Update
Nothing has been communicated with me about any type of final feedback or solution regarding the situation. That's why I wrote this review, because I doubt anything will be done and no responsibility will be taken by Cemcrete even if you think removing Harry from the list makes all the problems disappear.
Cemcrete
Cemcrete's reply03 May 2021, 16:14
Official
Hi Zandro. We advised possible causes & solutions telephonically, and involved an independent professional who sent a full report following an onsite evaluation in March, which included remedial actions that can be taken, & advised you to hold the contractor responsible for his poor workmanship.