1 reviews | Active since Mar 2012
Bad Service & False advertising
<p>I sent my iphone 5 in for a lcd replacement in may 2017. the invoice said it had a 1year warranty on. on the 21 July 2017 screen had lines running vertical. i took it back. they said they have to asses it and see if it was negligence. i said what visible proof the has been of negligence. They came up with a **** story about factory warranty. i said you dont say in written on your invoce about what the warranty covers. clearly you can see it's a defective screen. i said this is not a original part which they claim they said. so i said open the phone in front of me and show me that you put original parts. first he said he will. but then called the owner and he said he's not prepared to do so. If it was original why not prove me wrong?</p> <p>Then rudely said i should take the phone and go.</p> <p> please be aware of what they telling is original or not. they seem to have very little techical knowledge and they dont display any techincal tertiary certificates of their technicians.</p>
Good day Zain
It is sad to see that you do not feel that I did my best . We have been doing repairs for you and your company Icon construction for past year 3 years with more than 10 devices repaired successfully suddenly you feel the parts are not good or original and you undermining our s****s , we repaired previous devices for you successfully how did we do this if we do not have any technical knowledge .
We refused to repair your device as it was negligence and not a warranty claim and the only reason why we advised you to take to another repair shop because you were being barbaric and vulgar.
On previous ocassions you insisted we do free work for you and we refused to do so and you paid eventually now it is the same problem it is clear you want us to do repairs for you for free and we will not tolerate this as this is a business and complete loss.
Good day Zain
It is sad to see that you do not feel that I did my best . We have been doing repairs for you and your company Icon construction for past year 3 years with more than 10 devices repaired successfully suddenly you feel the parts are not good or original and you undermining our s****s , we repaired previous devices for you successfully how did we do this if we do not have any technical knowledge .
We refused to repair your device as it was negligence and not a warranty claim and the only reason why we advised you to take to another repair shop because you were being barbaric and vulgar.
On previous ocassions you insisted we do free work for you and we refused to do so and you paid eventually now it is the same problem it is clear you want us to do repairs for you for free and we will not tolerate this as this is a business and complete loss.
You say on occassions that i asked to do free repairs. maybe you should recall properly on the one occassion only that you charge me R650 for a screen you fitted and the cell phone wasnt 100% working, then you said that is the motherboard thats faulty and i had to still pay for the screen. i then got upset because that was *******. i asked you to charge me for the time you spent on th repair which should have been way less then the cost of the lcd. but that rate was still high. I still pad for the screen.
As for the repairs you did for my company colleagues which i put my reputation on the line for. most of them complained. for insistance i sent through one of my colleagues to get a battery and the battery keep dying. the other was for Blackberry Z3 which ended up being in pieces when it was returned from your workshop. it is with great regret that i imposed more cost for them by recommending you. Clearly good service and workmanship is very rare. no wonder people still pay high rates with fix it and vodacom repair centres. because customer service and workmanship stands out. You still didnt mention anything about how the warranty that was supposed to be covered. Maybe put that in clear writing before your accusations. Because basically that is a legal binding agreement and you yourself insisted that the invoice spoke about lines appearing on the lcd not covered on the warranty. Yet your staff told me to read the invoice and quotation to see that its covered and when i pointed it out to them nothing is mentioned about the warranty cover. They where shocked to see that its not listed as to what is covered. Seems that you and your staff need to read your own terms and conditions that you set out. Should i attach the invoice and email it you before you "debate it". As for the previous devices you fixed. i had sold or given it away. dont know whether the faults had temparory come back or not of 100% quality. and how can you assume that the phone in question was negligence when you haven't even opened it and investigated. and me raising my voice due to me being rob by some who doesnt even understand what warranty is. Is not being vulgar or barbaric. And as a consumer. we should not tolerate businesses that take advantage over us. we pay for good products and service.
You say on occassions that i asked to do free repairs. maybe you should recall properly on the one occassion only that you charge me R650 for a screen you fitted and the cell phone wasnt 100% working, then you said that is the motherboard thats faulty and i had to still pay for the screen. i then got upset because that was *******. i asked you to charge me for the time you spent on th repair which should have been way less then the cost of the lcd. but that rate was still high. I still pad for the screen.
As for the repairs you did for my company colleagues which i put my reputation on the line for. most of them complained. for insistance i sent through one of my colleagues to get a battery and the battery keep dying. the other was for Blackberry Z3 which ended up being in pieces when it was returned from your workshop. it is with great regret that i imposed more cost for them by recommending you. Clearly good service and workmanship is very rare. no wonder people still pay high rates with fix it and vodacom repair centres. because customer service and workmanship stands out. You still didnt mention anything about how the warranty that was supposed to be covered. Maybe put that in clear writing before your accusations. Because basically that is a legal binding agreement and you yourself insisted that the invoice spoke about lines appearing on the lcd not covered on the warranty. Yet your staff told me to read the invoice and quotation to see that its covered and when i pointed it out to them nothing is mentioned about the warranty cover. They where shocked to see that its not listed as to what is covered. Seems that you and your staff need to read your own terms and conditions that you set out. Should i attach the invoice and email it you before you "debate it". As for the previous devices you fixed. i had sold or given it away. dont know whether the faults had temparory come back or not of 100% quality. and how can you assume that the phone in question was negligence when you haven't even opened it and investigated. and me raising my voice due to me being rob by some who doesnt even understand what warranty is. Is not being vulgar or barbaric. And as a consumer. we should not tolerate businesses that take advantage over us. we pay for good products and service.