Lack of service

I did an online upgrade on Monday 28/03/2022.

Advised the lady that the courier company needs to call before delivering as I am either working from home or the office.

On Tuesday morning 29/03/2022, Ram called from my gate that they were at my home to deliver the phones, advised I am at the office and they need to deliver there.

On Wednesday I called Ram to check on the delivery, they advised Vodacom need to authorize the change of address, which had not been done.

I called Vodacom, no surprise they had done nothing about it. I spent most of Wednesday on the phone to Vodacom. I was also advised that both Vodacom & Ram would call me at 6pm that evening to confirm the delivery address.

Well you can imagine that did not happen.

On Thursday I called, eventually got the manager to speak to Ayanda Khumalo, he said he will arrange for the change of address and ask Ram to deliver, he will try and push it and get back to me.

Again nothing happened, on Friday I called again, and again was told the same story, and again nothing happened. I advised that I will go an collect my items from Ram and Ayanda told me I am not allowed to.

Yesterday I called again, spoke to a lady and she contacted Ram while I was holding on and confirmed Ram will deliver at my home today and she will get a manager to call me re the service delivery.

I called again this morning and have been on the phone with Vodacom since 09:05, still not sorted, also been advised that the phones have now been returned to Vodacom and now they will need to resend this and could take another 5 – 7 days, and then I will be at the office.

I want someone to call me and revert back ASAP.