Utterly disgusted - worth the read.. you have been warned

I ordered a black screen replacement and paid in advance. I was phoned almost a week later to say they have a silver screen for me. I said that I didn't want a silver screen, but they insisted that I come into the shop and look at the screen. Two people spoke to me and refused to take no for an answer. The next day I went to the shop to tell them that I did not want the silver screen and wanted what I paid for. Upon arrival I was shown the screen, I humored them and looked at it, and told them that I did not want a silver one, I wanted a black one. They couldn't give me an answer as to when they would have the correct colour, so I requested a refund. I didn't have the card that I paid with, with me, so I said that I would come back the next day for the refund. About half an hour later (while driving) I received 2 calls which I didn't answer (because i was driving). When I had stopped driving I received a third call to say that they had found a black screen and it would be at the shop in 3 hours. I said "No thank you, I want my refund" as I had found a cheaper place who has stock to repair my phone. Which was accepted and that was that.

Next i get a call from a very aggressive man called Wilco, who shouts at me telling me that I have to pay because they have incurred costs because of me.

Even though i had already said i wanted a refund. TWICE!!

So I told him that I am under no obligation to pay as the "contract" was already null and void. He got very aggressive and continued shouting at me telling me to pay. Ultimately putting the phone down in my ear because i refused to pay. Even though I had already technically paid.

5 minutes later I get another call from him, gave the phone to my mom because I didn't want to be verbally abused again - he spoke to my mom, "apologized" and offered us a discount - R4900 to R4500, which I refused as I wont support someone who spoke to me the way he did.

Once again he lost his temper when we declined his offer.

When I went to get the refund - Wilco very quietly processed the refund. NO APOLOGY.

This man made me feel very uneasy and unsafe as i did not know what would happen when I got the refund as he was so so aggressive over the phone.