Worst Online Shopping Experience

One of the worst online shopping experiences ever .I ordered a Jo Borkett bag on 15/11/2025 and it only arrived on 24/11/2025 .That wasn't even my biggest problem , the store delivered the bag in the wrong colour. Mind you I purchased this as a gift for someone who was travelling overseas on 26/11/2025.I then attempted to go and change the bag to a black bag at Mall of Africa where I was told that they do not do exchanges in store (weird considering that it was still in it's original packaging with the receipt attached) and that I must request a return online -mind you I was pressed for time. I then requested the return on 25/11/2025 and a week later I still have not received feedback. The entire experience was dissapointing considering that Cellini is such an established brand , I really expected more from the store.And in case you're wondering how I manoeuvred through this dilemma ,I had to sell the bag for less than what I had paid and ended up buying the friend another brand.