Total Lack of Customer Service from Cellini Luggage

I purchased a suitcase from Cellini Luggage online and then didn’t hear from them again after placing my order. I tried to follow-up with an email a week later and no one bothered responding to it.

I then tried to phone their number several times, and after my fourth attempt and having it just ring and ring in my ears for lengthy periods of time, someone eventually answered and told me to hold, then I was left to hang on the line for over 10 minutes (time recorded on my call logs) with irritating music playing in my ears and no one coming back to me. I eventually hung up, and called again, and once again only after the fourth long attempt to get someone to answer the phone, a lady answered and took my order number and promised to get back to me, which she never did.

I then had to relive the tedious phoning process again until someone eventually answered, and after conveying my frustration with their level of customer service I was told in a very rude way that the lady that works with the online orders was not in, and that I am more than welcome to complain to their superior about the bad service I have received. Each time I tried to speak to the lady on the phone she would just talk loudly over me and tell me that I should report their poor service.

I still have not received any feedback as to what has happened to my order and I am shocked by the level of customer service from a company like Cellini that one would expect to be a reputable company with proper customer service in place. Extremely frustrated.

Based on my experience as a customer of this company, I would not purchase anything from this company again.