Pathetic and ************* Service

<p>Good day. I am highly upset about the service I received from XS baggage Solly Bags at the Oriental plaza. I put lay by for a set of Cellini bags in September 2016. In November when I went to collect it the owner Fawzia gave me stories and eventually after few calls I picked up my bags. She claimed that all was in order and all the bags were inside. When I got home I checked and realised the vanity bag was not in. I contacted her immediately. Since then to date I have not received my vanity bag. I have made numerous calls and visits to the shop and she is always giving us a new story. Saturday when I went there I was once again given another story. Apparently she called cellini and spoke to a man by the name of Elista as he did not deliver. She was giving us attitude and said the bag is only R350 which is not true. I even wanted to return the bags and get a refund which she said can not be done. She doesnt reply message and promise to call back but dont. May I please request head office to assist in the matter. Thanking you in advance. </p>