Never will I ever support Cellini ever again, nor promote this business in a positive manner.

Good day, I bought a Boomerang schoolbag during December 2017 from Cellini in Centurion. After usage of less than 6 months the bag started pulling apart at some of the seams and the one wheel tore out of the casing. I returned the bag on the 22nd of June 2108 and was told it would be repaired. I was contacted to collect the repaired bag. On the 17th of July 2018 I went back to Cellini and I noticed that the bag was hand stitched in a very poor and extremely ragged manner. I refused to take the bag and was told it will be sent back. Receiving a call again and being told that the bag was replaced, I went back to Cellini on the 4th of August 2018. Keeping in mind that I live in Hartbee****rtdam, I had to commute up and down every time. Upon inspecting the "new" bag it was noticed that it had been used. The wheels had been worn and the bag was damaged at the bottom front corners. I then again said that I refuse to take the bag and said I want a replacement or refund. Seeing that Cellini does not keep Boomerang bags anymore, I couldn't get a replacement. I was also told that my money will not be refunded. A person by the name of Shiraz from Topmark SA (the supplier) contacted me on the 6th of August and said I must send photos of the first damaged schoolbag. I did as requested and in my e-mail I expressed my disappointment of the poor service I received. After no feedback of almost two weeks, on the 16th of August, I phoned Shiraz and he said that he would send the reply he received. On the 17th of August one of the employees of Cellini contacted me telephonically and asked me when I am going to collect the schoolbag. I explained once again that I will not take the old bag and will only accept a replacement or refund. I also told the lady that the supplier contacted me and I am waiting from him to send his reply as promised. Later the day during 2018-08-17 I received the reply from Topmark SA.

"RE: Damage Item: S-520 Purple/Pink School Bag The above item was returned to us for a repair whereby the following faults were evident: 1. There appeared to be scuff fabric stretch marks just below the soft carry handle. 2. There appeared scuff/fabric stretch marks on the bottom base part of the bag. 3. There appeared fabric fray wear on the polyester fabric on the Trolley handle zipper compartment. After making the above assessment of this bag; I along with my repair technician decided in the best interests of the client to replace this bag with a better condition non-new demo bag. In line with our warranty policy we have replaced the above item using our discretion at no cost to the client. All of our products carry a limited 1 year warranty which covers defects in material and workmanship only; and hence we cannot replace this bag with a new item; since this bag was used; and wear and tear was obvious and evident especially on the worn wheels and scuffed domed feet at the base of the bag. As a courtesy and acting in good measure and faith we have and still stand by our replacement of a non-new better condition bag and cannot replace this bag with a new one. Yours Faithfully Shiraz Shah OPERATIONS MANAGER: TOPMARK" I am really shocked by way I was misinformed about the quality of this product. I will surely not support this business again not will I encourage anyone to ever buy anything from this outlet (Cellini) or any product from Topmark SA. I hereby request assistance in with this manner seeing that it is outrageous that anything of such poor quality cannot be replaced or refunded.