Horrid customer service from Cellini

Orderd a Polo purse, and after a week of not receiving it, i emailed to find out why ive received no tracking number. No one responded to my email, so i phoned them only to be told the purse was sold out. They then said they would refund me. Another 5days has passed and they havent bothered to refund me even though i sent a followup email yesterday.