Cellini Refuses to Give Refund

<p>My Wife and I purchased a new Polo handbag 5 May 2017 and were astonished to find a strap / handle on the handbag came adrift on 15 June 2017. The bag was returned to Cellini in Somerset West on 16 June 2017 where we bought it from and I asked for a full refund - only to be told that this was not company practice. A senior official was phoned and he too declined to give me a full refund. I mentioned that I would go the Consumer Protection Act way and was advised that they would get back to me by 21 June at the latest.</p>