CELLIN SANDTON CITY PATHETIC SERVICE

DISAPPOINTED - HORRIFIC SERVICE My husband and I went to Cellini at Sandton City on the 13 March spoke to the salesmen named Charles. I had purchased my laptop bag from the store however the handle broker, Charles advised the bag is in good condition and he will change it for the exact same bag, I asked if I could take another bag and pay in the difference which he advised that i could but he would need proof of payment of which I was emailed the same afternoon. email was sent through and NO RESPONSE ON EMAIL until now. My husband and I had been trying to get hold MIKE DA SILVA since this morning - no feedback we have been told he is busy in meetings and that we must wait. I have to travel tomorrow and left with NO LAPTOP BAG. Spoke to the lady at the store named Patricia who is totally rude and speaks over me whilst speaking. NO RESPECT FOR CLIENTS I have been purchasing my bags from this store since 2019 and it turns out the service is pathetic when you have a problem with their product of which is not fault of mine, but when they need to make a sale they are so friendly and pretentious. IS THIS WHAT YOU CALL CUSTOMER SERVICE. its now 17:15 WITH NO RESPONSE FROM MIKE DA SILVA WHO IS THE MANAGER and based at CELLINI HEAD OFFICE. PATHETIC SERVICE.