Bad service arrogant staff

Cellini does not believe in customer service. on refusing to repair a bag that was damaged within 1 month, basically selling a defective product to me, they have refused to repair, replace or refund me. furthermore, I have complained about the manager in the store at the Glen, Sizwe and was told that he is perfect and it is my word against his. I told them to please pull the recorded telephone call and they informed me that calls are not recorded. such pathetic service and arrogance of the staff. I have not received a solution and have to pick up the defective product from their store. I will not be doing business with this store again.