BAD CUSTOMER SERVICE

I made an online purchase for a polo purse on the 2nd of September 2024, i did not receive any tracking number When I called on Monday I was told that Nelisiwe Msibi will call me back which she never did Later on the day I received an email from Nelisiwe Msibi telling me that the purse is sold out and requested that I send banking details for a refund which i did on Tuesday On Wednesday I sent Nelisiwe an email to enquire on the turnaround time she never responses I called them on Thursday the 12thand a lady put me on hold transferring me to Nelisiwe and when she answered the call was cut of this happened twice until i depleted my airtime