Bad service provide knowledge less details in customer service

<p>On May I call customer service to either upgrade earlier or cancell my contract and ask what am i suppose to do they told me, i need to pay settlement amount before end of May bcz if i go to another month the amount will change, i pay my normal instalment end of may which is R129 bt am paying R130 instant then i pay the request settlement amont amount follow the procedures as told, due to the phone expensive package i decide to cancel my contrant i spoke to Ndumiso from retantion department or cancellation department and send the doc, while still on line he advise me why not take a low packege the have special in Cellc Jazz its R79 i said if its available can i have it, he told me he send the cancellation form he will see if he can't revised it but he will call me on monday due to weekend, the week pass i call they told me his online they will send email for him to call me, 2nd week again i did the same because i wanted to find out what is happening still the same story, 3rd week which was on the 26 the told me the same story again his on call they will send email for him to call me, i refuse the person try to fin him personal and we spoke and i ask why he don't come to me as promised, he **** and said he was on leave and the phone was on special i will never get it bcz the special is finished i then ask for cancellation, he then again hookn me to take a saver plan for R30 which is 50 minus,sms,data was ok and he told me that i need to call on the 30 June for balance to be paid as i will get half of the package and i have to pay it. only to find out when i call they told me i need to pay R270 somthing i ask for what bcz i took a save plan for 30 meaning am looking on paying R15 half of the package was advised to call back the upgrade department and ask for manager bcz the person who help me has made mistake i tryed and fail bcz the ladies told me she can't transfer me to the manager its not allowed i have case no ********** 530 and Octavia called me i told her i also i have case no ********** 491 still waiting for my case to be solve not even 1 explaination till today i have another case no: ********** 266 cellc its a w******* i think i have to go to another nertwork and its not the 1st time i had a problem with them evn last time when i did my upgrade the were extra charge but was sorted now again this i thnk am enough even customer servise are rude they do have more info about their products they need to be train properly am heart broken.</p>