Terrible service CellC!

26Oct 2018 we had a call from Cell C informing us that we are due for an upgrade on our existing 2 contracts. We then took out the 2 contracts over the phone and the lady promised us that the phones will be delivered on the monday 29 October and the contract would only be activated from the 1st of November 2018. After putting the phone down we immediately lost all our data and all our airtime, which was not suppose to happen. The phones where never delivered after numerous calls and emails over the past 3 weeks, we also could not get hold of anyone that was willing to assist us with this issue. The people from Cell C kept passing us from one department to the next but with no outcome. Eventually after hours on the phone and two weeks later, we got hold of someone that informed us that our contracts have been cancelled, the reason given was, because Cell C doesn't have stock of that iPhone 8 anymore. We were not even notified of this and no one even phoned or email us. it is now 13 November nearly 3 weeks later and we still have no phones but the contract is still going. I want this resolved immediately and i want all the ****** airtime and data replaced! I am sincerely disappointed in the terrible service Cell C has given us!! I want to be contacted by a manager that can resolve this, not another call centre agent. On top of everything else we where put on a "topup" contract and not a proper one and our call time is running out way faster then ever before. This is not acceptable at all! I'm awaiting your response.

Jeannette Joubert