Cellphone Contract Disconnected without notification - upset customer!!!!

I had a prepaid mtn number and decided to join Cell2Cell upon their adverti*****t. This happened several years back (± 15 yrs?) i think. Cell@Cell debited my bank account where i received airtime, sms and data bundles.

On Saturday, 8 December 2018 i was caught by surprise when my phone did not work. I thought it was a network problem and decided to contact Cell2Cell (spoke to Nita) on Tuesday, 11 December 2018. I was told that MTN disconnected my number because there was a dispute between MTN and Cell2Cell. I asked them for confirmation in writing and Nita told me that they were told by their Directors that there was a dispute and she did not have anything in writing. I told her i cannot afford to be disconnected as i have been using the mtn number for almost ± 20 years or so. She told me there was nothing she can do but my number has been disconnected. I tried to get hold of MTN and was told to take the matter up with Cell2Cell. I told Nita that what about my airtime, data and sms that i still had when my number was disconnected, and she told me her manager said they will not be able to reimburse me.

I am so unhappy with the response nor the service i got from Cell2Cell. Especially that no communication was sent to me to notify me of what will happen to my number. Now i am phased with situation where i must contact my bank, creditors and notify them that my number is no longer working.

This is really unprofessional of Cell2Cell!!! I demand an explanation as to why my number was disconnected and also to ensure that it is reconnected again.