Bad Service - Disrespect for Client/BAD SERVICE

<p>My wife has for a number of years purchased airtime from Cell2Cell, paying R40 monthly & receiving the equivalent of R50 airtime, within the first two to three days at the beginning of the month. Around mid-year, after depositing the funds, the airtime was only provided around the 22nd of the month.</p> <p>An email was sent to Cell2Cell to CANCEL the service, effective 31 July 2016; they have continued to provide airtime, without us depositing funds & when we tried to change to another service provider, Cell2Cell is withholding the release for us to relocate to a new service provider. </p>