Vodacom

I a complaining about Vodacom. Very disappointed. Get told wrong information on the telephone for an upgrade. They said just your ID or passport. Funny that is not the case. Delivery and Rica - proof of address. Us a huge problem for me. I am partly disabled and live with my sister. Had Vodacom for years and I don't have proof of address now since my accident but my bill comes off my account each and every month. Then the courier ask me if they can have my bank statement after I said I don't have proof of address. They won't deliver? What now?