Poor customer service....

My contract was supposed to be cancelled about 3 months ago, but they failed to cancel it and insist I upgrade it which i said, NO. I called I asked them to cancel my contact which o was told they will, but nothing happened they still debited me.

I call it this month again same old story that I will receive an sms or email to confirm the cancellation, but upto now 50 mins later no sms or email. Agent told me the last debit will be end of August 2025, I asked why as this was supposed to be done last month.

I kept on going as to why you want to cancel your contract, I said I am done with Cell C why would I not cancel my contract which you guys was supposed to do months ago.

Please can someone help me to sort out this matter, a.s.a.p.