I am really disappointed ....

<p>I am really not happy with the service i have received at Cell C. I lost my phone on the 5th of September i reported the phone ****** and there after i tried to claim for my phone. I registered for my insurance at the store branch in the Workshop Durban. I have been paying for insurance now for 4 months and when i call the insurance department they say they cannot find me on the system i need to go to the store because they need to email the Subsribers letter. The store has sent every form they requested and each time we make a call they are saying they cannot find us on the system we have done this more than 10 times i have been at the store for over a month im going every week. The insurance department never pick up there phone you are always on hold and after 10 min they cut the line. We try calling the insurance department the whole day and we hardly go through and when we eventually go through they tell us the same thing over and over again they cannot find us on the system. Im not sure what kind of system they use at Cell C insurance but i think they really need to upgrade their systems. Today its the 12th of October and still i nothing has been done with regards to my Phone insurance claim. I really need help because the store cant help me neither the insurance department and this is really bad bad bad service. </p> <p> </p> <p> </p> <p>The store i took out my phone and insurance is </p> <p><strong>Address: Cnr Samora Machel & Dr A B Xuma St, Shop 18, The Workshop Shopping Centre, Durban, 4001<br />Phone: ********** </strong></p>