ER
Emma R
1 reviews | Active since Aug 2011
11 Jan 2017, 09:13
Cell C unauthorised content services
<p>Cell C has charged me unauthorised content services for 3 months on my data sim. As soon as I received a sms informing me about this (3 months in!) I complained about this several times by email & phone.</p> <p>Cell C are expecting me to contact the external content service provider with whom I had NO contact whatsoever and sort this out with them!?</p> <p>Cell C are the ones who charged me ********ly and **********ly as I did not agree to these content services. </p> <p>Therefore my point is Cell C must give me the credit and sort out their procedures in which they allow other companies to de***** me.</p> <p>Cell C should have a procedure in which they request by sms authorisation to content services before they charge anyone anything extra on anyone's account</p>
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
11 Jan 2017, 09:33We will ensure that this matter is sorted. Apologies for the inconvenience caused. One of our team members will contact you and assist.
Regards
Cell C | DA
Best regards,
Cell C's reply11 Jan 2017, 09:33
Official
We will ensure that this matter is sorted. Apologies for the inconvenience caused. One of our team members will contact you and assist.
Regards
Cell C | DA
Best regards,
Cell C's replyOfficial
11 Jan 2017, 12:54Derrick confirmed that he has contacted you and advised on a way forward.
Regards
Cell C | DA
Best regards,
Cell C's reply11 Jan 2017, 12:54
Official
Derrick confirmed that he has contacted you and advised on a way forward.
Regards
Cell C | DA
Best regards,
ER
Emma R's updateReviewer Update
11 Jan 2017, 15:01The way forward they suggested is to contact the external provider, apparantly a MIRA subscriptions, and dependant on their reply request a credit from them.
This means that this Mira can do just whatever they want and charge whomever they want without providing Cell C with proof.
This is a data card for heaven's sake - why will I request to receive ridiculous SMS's on a data package?
This is NOT satisfactory as I did not give Cell C or anybody else in this world permission to charge me for external services - I want proof where I gave them permission.
This just means **************** on a large scale as I see many complaints for these unauthorised WASPS -The Wireless Application Service Providers
ER
Emma R's update11 Jan 2017, 15:01
Reviewer Update
The way forward they suggested is to contact the external provider, apparantly a MIRA subscriptions, and dependant on their reply request a credit from them.
This means that this Mira can do just whatever they want and charge whomever they want without providing Cell C with proof.
This is a data card for heaven's sake - why will I request to receive ridiculous SMS's on a data package?
This is NOT satisfactory as I did not give Cell C or anybody else in this world permission to charge me for external services - I want proof where I gave them permission.
This just means **************** on a large scale as I see many complaints for these unauthorised WASPS -The Wireless Application Service Providers
ER
Emma R's updateReviewer Update
11 Jan 2017, 15:22This is so pathetic as my number does not appear anywhere on these so-called "proof" spreadsheets which Mira have sent Cell C as proof that I subscribed.
On top of that it seems to me that Mira operate by sending a request to join and if Mira does not get a negative answer from the subscriber it seems that they just assume that the subscriber is agreeing? Is this correct?
I have a DATA PACKAGE. If I am correct in the deduction that Mira just sends a request to join and failing an answer assumes that the subscriber is agreeing, then ALL data packages will not answer Mira back.
This is EXTREMELY unacceptable.
I DEMAND A CREDIT ME FOR THE MONTHS THAT MIRA & CELL C HAVE **********LY CHARGED ME!
ER
Emma R's update11 Jan 2017, 15:22
Reviewer Update
This is so pathetic as my number does not appear anywhere on these so-called "proof" spreadsheets which Mira have sent Cell C as proof that I subscribed.
On top of that it seems to me that Mira operate by sending a request to join and if Mira does not get a negative answer from the subscriber it seems that they just assume that the subscriber is agreeing? Is this correct?
I have a DATA PACKAGE. If I am correct in the deduction that Mira just sends a request to join and failing an answer assumes that the subscriber is agreeing, then ALL data packages will not answer Mira back.
This is EXTREMELY unacceptable.
I DEMAND A CREDIT ME FOR THE MONTHS THAT MIRA & CELL C HAVE **********LY CHARGED ME!
Cell C's replyOfficial
12 Jan 2017, 09:36Derrick has been in contact with you to assist and advise on a way forward regarding this matter.
Regards
Cell C | PN
Best regards,
Cell C's reply12 Jan 2017, 09:36
Official
Derrick has been in contact with you to assist and advise on a way forward regarding this matter.
Regards
Cell C | PN
Best regards,
ER
Emma R's updateReviewer Update
12 Jan 2017, 11:56Mira company and Cell C,
I have NOT subscribed to your ridiculous Club68 I do not even know what it is still till today.
Your second bit of technical “proof” is still incorrect in my view.
I will send by email my image of text messages on the data SIM to disprove your claims:
1. There was NO welcome message on 29/09/2016
2. There was NO reminder message on 29/10/2016
3. The FIRST reminder message was on 28/11/2016
Immediately upon noticing it – remember this is a data SIM, not a phone where messages are checked on a daily basis, I searched for the USSD code to cancel it, and I sent an email to Cell C to credit and cancel also.
I demand (1) a credit for ALL debits made by yourselves on my account; and (2) that you change your systems to be more fair when enrolling by making it a double commitment, as for clicking once, and then getting a pop-up saying are you sure? This will cost money! etc. so that these things are not easily disguised as other “next” and again “next” which one must do on a legitimate site like Cell C.
ER
Emma R's update12 Jan 2017, 11:56
Reviewer Update
Mira company and Cell C,
I have NOT subscribed to your ridiculous Club68 I do not even know what it is still till today.
Your second bit of technical “proof” is still incorrect in my view.
I will send by email my image of text messages on the data SIM to disprove your claims:
1. There was NO welcome message on 29/09/2016
2. There was NO reminder message on 29/10/2016
3. The FIRST reminder message was on 28/11/2016
Immediately upon noticing it – remember this is a data SIM, not a phone where messages are checked on a daily basis, I searched for the USSD code to cancel it, and I sent an email to Cell C to credit and cancel also.
I demand (1) a credit for ALL debits made by yourselves on my account; and (2) that you change your systems to be more fair when enrolling by making it a double commitment, as for clicking once, and then getting a pop-up saying are you sure? This will cost money! etc. so that these things are not easily disguised as other “next” and again “next” which one must do on a legitimate site like Cell C.