VERY BAD

If i could rate a zero I would, the worst customer experience ever, this is my second claim and things don’t change. I left my phone at Sandton city Cellc to be repaired on the 8th of September 2023. They have no loan phones, I have been sent from pillar to post as the insurance team wants to know when did my phone accidentally fall/ drop to the ground They looking for petty things like a cellc statement/ subscriber contract. Funny i just received a SMS reminding me of the premium collection that is due on the 25th but will be collected on the 23rd- you are very fast to collect premiums but can not provide a service we pay for.