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nobulali O

1 reviews | Active since Nov 2019

30 Jun 2025, 09:49

Unhappy consumer

I have a contract with cellC,I am having a problem with them for double deducting my account with no agreement of doing so,also deducting the monthly payment anyday of the month that's causing a huge negative impact on my bank account...

CellC device insurance, my insurance was canceled and I made arrangements to reinstate it a month ago,when I made calls to find out why they are not deducting monthly payment I was told the status still shows canceled

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Replies (2)
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nobulali O's update02 Jul 2025, 11:59
Reviewer Update
My problem hasn't been resolved,the consultant who spoke to me about the double deduction advised me to make more negative impacts on my bank account that I should not have funds on my account so when the deduction goes through it bounces then zI can make an arrangement the arrangement that I already made but they decided not to honor it because they do see it on their side...

The insurance department did not reintate my devoice for it to be insured,and they put the blame on me...CellC care less for their clients...that lady insted of coming with solutions she blamed me...
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nobulali O's update08 Jul 2025, 10:50
Reviewer Update
CellC device insurance has been mum about the situation of re-instating my device insurance since my review,I have been told they will contact me till today I am still waiting.