Still No Resolution Escalated to Ombudsman

I submitted a claim for my damaged phone on 13 June 2025. I was told by Cell C that both devices on my contract were insured, and even the store confirmed this when I filed the claim. A month later, the insurance company (Hollard Device Insurance) rejected my claim, saying the second device wasn’t covered due to failed debit orders — yet I was never notified by email, SMS, or any other form. No cancellation notice was sent to me. Cell C called me after I posted my previous review, but only repeated the insurance explanation. They have not taken any accountability for the misinformation I received. I have now filed a formal complaint with the National Financial Ombud Scheme (NFO). This is unfair, misleading, and poorly handled by both Cell C and Hollard. Claim refs: *** / *** Name: Ishmael Chaka Segone