My Insured Device Is Missing – No Accountability from Cell C

I am beyond frustrated with Cell C Device Insurance. I insured what I believed were three devices, only to be told later that only one was actually covered — with no notification or explanation given. I received no SMS, email, or call regarding the other two devices being dropped, despite both my number ***) and my partner’s ***) being listed in the insurance documents.

Even more serious: my insured device is now MISSING.

I was informed by a consultant at Cell C Device Insurance that the device had been sent to Cell C Sandton City branch “a long time ago.” However, when I followed up with the branch, including speaking with Tshepiso, they confirmed the device was never received.

I’ve been communicating via email with Busisiwe Mazwi, but to this day:

I have received no dispatch date

No tracking number

No proof of delivery

No explanation or ownership of the missing device

This is a clear failure in chain of custody, communication, and responsibility. I have now escalated the matter to the Ombudsman and requested a formal disciplinary investigation into:

The Cell C Device Insurance consultants involved

The Sandton City branch

I expect a full written response and for Cell C to take accountability for my missing device. This experience has been unacceptable and highly stressful.

Submitted by: Chaka Ishmael Segone Claim Reference: [***] Status: Escalated to Ombudsman