Irate and abused customer by Ceebee

Dear Ceebee Debt Management Services (Leishka)

I am writing to express my frustration and disappointment with the recent treatment I have received from Ceebee Debt Management Services. Despite my efforts to maintain regular and advanced payments on my account, I have been subjected to unfair and unprofessional practices, which have negatively impacted my credit standing.

On 28,May 2024, I made a payment towards my account, as per our agreement, after receiving an sms and the payment of R400 was made, which is double. I have been making double payments for the past consecutive months, but to you that was not even enough. However, I was shocked to discover that on the same day, Ceebee Debt Management Services listed me on the credit bureau, despite being up-to-date with my payments. This action was not only unwarranted but also highly detrimental to my credit profile.

Furthermore, I was assured by your representatives that my name would be promptly removed from the credit bureau once the payment was received and further threatened me that if I don’t Increase my monthly installment I will be listed and same day she also threatened me that I must promise that I will pay R500 in installments; otherwise she won't remove my name from credit bureau. Regrettably, this promise has not been fulfilled, and my credit report still reflects the erroneous listing by Ceebee Debt Management Services.

I find it unacceptable that I am being penalized for diligently fulfilling my financial obligations. As a conscientious consumer who has consistently made efforts to stay ahead of my payments, I should not be subjected to such treatment.

I demand immediate action to rectify this matter. Specifically, I expect my name and my wife's to be promptly removed from the credit bureau, as originally promised by your representatives. Additionally, I request that Ceebee Debt Management Services review its internal procedures to ensure that similar incidents do not occur in the future.

Please be advised that if this matter is not resolved satisfactorily and expediently, I will have no choice but to explore other avenues for recourse, which may include seeking legal redress and lodging a formal complaint with the relevant regulatory authorities.

I trust that you will take this matter seriously and act accordingly to rectify the situation. I look forward to receiving confirmation of the actions taken to address my concerns within [specify a reasonable timeframe].

Thank you for your attention to this matter.

Sincerely,

Jack Shiko