NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Cedar Storage
How is Cedar Storage rated on Hellopeter?
Hellopeter has tracked Cedar Storage across 11 reviews. Cedar Storage hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Cedar Storage? Write a review to help others decide.
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2020
Betrayed and Locked Out by Cedar Store Storage
I am very unhappy with the service I received at Cedar Store Storage. On Saturday morning, I was told to go into the office, where they informed me that I could not access my storage unit because I supposedly owed R3,500. This was shocking, as I had already made the payment and even showed them proof. Despite presenting my proof of payment, the accountant did not bother to properly check it and instead locked me out immediately. This treatment feels unfair, unprofessional, and deeply disappointing. I feel betrayed, as if they are trying to **** me, and I cannot trust a company that handles customers in this way. I expected accountability and respect, but instead I was met with negligence and hostility.
1 reviews | Active since Nov 2020
Betrayed and Locked Out by Cedar Store Storage
I am very unhappy with the service I received at Cedar Store Storage. On Saturday morning, I was told to go into the office, where they informed me that I could not access my storage unit because I supposedly owed R3,500. This was shocking, as I had already made the payment and even showed them proof. Despite presenting my proof of payment, the accountant did not bother to properly check it and instead locked me out immediately. This treatment feels unfair, unprofessional, and deeply disappointing. I feel betrayed, as if they are trying to **** me, and I cannot trust a company that handles customers in this way. I expected accountability and respect, but instead I was met with negligence and hostility.
1 reviews | Active since Mar 2026
Fantastic experience
Fantastic experience! Ravi was incredibly helpful and friendly, making my partners check-in process smooth. The facility is clean, secure, and well-maintained. Thank you my guy, will definitely recommend your service to others.
1 reviews | Active since Mar 2026
Fantastic experience
Fantastic experience! Ravi was incredibly helpful and friendly, making my partners check-in process smooth. The facility is clean, secure, and well-maintained. Thank you my guy, will definitely recommend your service to others.
1 reviews | Active since Feb 2026
Cedar Storage complaint
HelloPeter Complaint (Cedar Storage) Cedar Storage has handled my case in a shocking and unprofessional manner. There was a break-in on 14 December 2025 at their facility, during which all my furniture and personal belongings were ******. I was never notified of this incident. I only discovered the theft in the second week of January when I went to my storage unit. Despite knowing my unit was empty due to the theft, their finance department still demanded and accepted payment for January. I effectively paid for an empty storage unit. I sent multiple emails requesting feedback, CCTV footage, and an incident report, but received no response. I was later told this information could not be shared due to the POPI Act, yet this was never clearly communicated at the time. The lack of transparency is unacceptable. The site manager’s attitude was arrogant and dismissive, and I was told I had supposedly been called which I dispute. If I was notified, why was I still charged for the following month? I was also informed that the locks sold by Cedar Storage can be opened using keys from other lockers, which raises serious concerns about security. While their contract may protect them legally, the lack of accountability, communication, and basic customer care is alarming. I advise potential customers to be extremely vigilant before trusting Cedar Storage with their belongings. I want my refund for those months but I know with that arrogance the chance it’s very slim.
1 reviews | Active since Feb 2026
Cedar Storage complaint
HelloPeter Complaint (Cedar Storage) Cedar Storage has handled my case in a shocking and unprofessional manner. There was a break-in on 14 December 2025 at their facility, during which all my furniture and personal belongings were ******. I was never notified of this incident. I only discovered the theft in the second week of January when I went to my storage unit. Despite knowing my unit was empty due to the theft, their finance department still demanded and accepted payment for January. I effectively paid for an empty storage unit. I sent multiple emails requesting feedback, CCTV footage, and an incident report, but received no response. I was later told this information could not be shared due to the POPI Act, yet this was never clearly communicated at the time. The lack of transparency is unacceptable. The site manager’s attitude was arrogant and dismissive, and I was told I had supposedly been called which I dispute. If I was notified, why was I still charged for the following month? I was also informed that the locks sold by Cedar Storage can be opened using keys from other lockers, which raises serious concerns about security. While their contract may protect them legally, the lack of accountability, communication, and basic customer care is alarming. I advise potential customers to be extremely vigilant before trusting Cedar Storage with their belongings. I want my refund for those months but I know with that arrogance the chance it’s very slim.