Unprofessional + Incompetence
On the 26th of October 2018 I bought a BMW X5 from Cedar Isle Auto. The sale's lady that assisted only started working there from early October transferring from Mercedes-Benz. Not having the relevant experience with BMW's I would've expected that she gets monitored as well as the cars that she sells. Shortly after taking delivery I started noticing many problems and issues. I immediately informed the dealership as I am from Ermelo they said that they will come and fetch the vehicle which I appreciated. They vowed to get everything sorted out. 3 Issues that caused more problems was:
- Aircon vent control knob (Missing). They said it was on backlog. In March 2019 still they are making excuses and this to me should've arrived by now. - Wheel arch black trimmings looked terrible as some of the paint came off at some stage with prior owners. They then sent the car to a panelbeater to get this fixed. The paint used to repair these trimlines has a different texture. First after a week or 2 I noted that only some of the trimmings was painted so now some of the trimmings has a dark black colour and the other ones has a matt black. Now the big problem is that the matt black colour app**** looks terrible as it is not the correct paint used and it looks like an old car's plastic bumpers.
I paid a ****load of money and I feel ashamed parking my X5 next to others as it looks like a ****** rebuild bought from a cheapskate dealership and not a BMW dealership. Why then buy from a BMW dealership? Why then buy a BMW at all?
I've complained many times now and I am sick and tired. They can take the car back and give it to someone else. I will never support them again and my experience with them has been nothing but terrible. Ranging from *********** sales person, feedback delays and extensive delays experienced waiting for them to sort stuff out. This is not how I expect a dealership to do business furthermore I would not have expected a BMW to leave a dealership like they have released the X5 to me.
Please can I get proper assistance or you will leave me with no other option than to revert to the motor ombudsman!