They hardly get anything correct the first time

<p>I made a booking for the 5th of Jan 2017 for my car. I specifically informed them that I need the car latest Friday morning (06-01-2017) as I am leaving for Eastern Cape first thing in the morning. They told me the car will be ready the same day (05-01-2017). I then took the car this morning (05-01-2017) at 6:40am, the job card was given to one of the service advisors (Nonnie) who was then supposed to give my job card to Kirsch as he was my service adviser but he was not yet in at that time. I then called them around 12:00 noon to check any progress on my car, mind you I had not received any form of communication since I left my car there this morning. Kirsch tells me he needs to give me a quote? I then told him I received and accepted the quote when I made a booking already.</p> <p>But to my surprise Kirsch told me he never received any job card for my car, meaning that 6 hours later there is still nothing done on my car. What kind of customer service is that? From a BMW dealership?</p> <p>This is the 3rd time I am getting bad service from this dealer, I have taken my car to them previously to fix an oil leak and 2 weeks later the car starts leaking again. When I asked them what the problem was they kept telling me they just had to replace the oil gaskets. This kept happening until my car went out of motor plan. After it went out of motor plan I took it back to them and asked them to fix the oil leak again. They fixed the car, charged me about R5k which I paid, they called me and told me the oil leak has been fixed. I went there to pick up my car and to my surprise when I pulled it out of their driveway there was a pool of oil under the car, meaning they had not managed to fix the leak. I complained and told them they had not fixed the leak. They then took it back and they told me I needed a new engine but they refused to take full responsibility even though they had failed on numerous occasions to diagnose the problem.</p> <p>I would not recommend anyone to go to that dealership. Very bad customer service, in fact they do not have any form of customer service.</p>