No report provided after ispection

My partner to her car BMW 118i 2014 hatch F20 in for inspection at this dealer on the 23/11/2017. We paid R1 487.70. The car failed inspection but Nigel Rampaul was not able to explain what was the problem. He just told us that the car failed inspection with no reasons nor report. We requested a report and they told us they don't do that. Been tying to get hold of him, left messages and no 1 is coming back to us. Details the invoice are wrong.

This clearly proves that the car was never checked by any of their mechanics or service department because if they did, they were going to send us a full inspection report that we paid for.

This is the last BMW ever my family member going to own. BMW don't care about their clients. Customer service sucks as always. I had similar promised with them when I had my E90. Never shall I ever own this brand.