Bad Customer service and service overall
<p>Took my vehicle in for service on September 28 for the following issues that was highlighted after the 120000km service on August 27th noise in the engine and rough idling. The service advisor who is Nono Ndlovu provide me with such bad service not updating on what the real issue was with the car and I had to continuously phone to get updates on the car and what the issues were. I than found out that the hidraulic lifters, tappet cover and vanous was faulty. I then agreed that they can go ahead with the repair. My car was their for a whole month and they did not even offer a courtesy car all I was told was that courtesy cars are only offered to clients that have maintenance contracts with BMW. I then escalated Nono to the Customer service manager who is Justin and he did not even seem interest in me as a customer. I finally had the chance to deal with Billy one of the technical staff members, he was okay but gave way better service than Nono. Finally received a phone call from Nono that the cost of the repairs will be R18 181.Collected the car and on collection Nono did not have everything ready for me, she made me wait for an 1hr before handing the over to me. I have also logged a complaint with BMW South Africa thinking that maybe with their intervention everything will go well. I had the car for 2 days and found that the repair that was done was not done to what you expect from BMW "a real let off". Booked the car back in on the 8th November WIP No. 59755. Did not get a different service advisor again Nono Ndolvu still no improvement on service from her side. Yet again I had to chase up myself on what the progress is with the car when I will receive the car back. Billy advised that the technician that worked on the car did not do a good job at it but he will try and get it resolved. They ordered the replacement parts and found out today 22 November 2016 from Billy that I need to replace the Cam shafts which I disagree with and have pay for it. This company is just ripping customers of. They messed the car now they expect me to pay for this. I have logged a complaint with BMW SA ref.nr ********** 943. This is the worst experience ever.</p>