Provident fund delay/ no clarity!

I am extremely disappointed with the service I have received from Cedar Employee Benefits. I resigned on the 31st of May 2024, and as of today, the 16th of August 2024, I have yet to receive my provident fund payout, which was supposed to be deposited into my account within a month of resignation.

I have been calling Cedar multiple times every week, just to get a vague and uncertain response about when the money will be paid. Each month, I am told by Kgosi that it should be coming by month-end, but this keeps getting pushed with no concrete update. My car payment is now behind because of this delay, causing me significant stress and financial strain.

Two weeks ago, I requested an official email explaining the situation so that I could forward it to the bank. Despite being informed that the delay was due to a system change, I have not received any formal communication. Instead, I am forced to constantly recharge my phone and endure long holds, only to be told, yet again, that the payment should be made by month-end.

This level of service is unacceptable, and I urge Cedar to address this issue immediately. I expected better communication and efficiency, and this experience has left me very frustrated and concerned. This is the first time to experience such delay with a provident fund so people need to be careful when choosing a provident fund company, I’ll also make better choices next time!