Absolutely amazed and shocked at how this provider is dealing with the IRP5 submission through easy file

I was doing my SARS e-filing, when I picked up that two of the IRP5's submitted by the cedar employee benefits (IRPs for IMPERIAL pension and provident withdrawal) was not completed correctly and this process in respect of my query started on the 1st of July, I have spent so much of time trying to get either party to resolve the issue. SARS is constantly telling me to contact cedar to fix the file that was submitted. The recon file is not correct. After numerous engagements with Cedar there has been no improvement at all. All i get from the person submitting the files is that its now "correctly" submitted. After about 4 re-submission, i get the same response from SARS that the file is still not correct. T i have literally spent time everyday since the first of the month and this is going nowhere. The matter is now with cedar benefits compliance officer. I am still yet to receive feedback. I appeal to the CEO of the business. Please don't allow the business to treat people this way. Its really unfair and damaging to the reputation of the business. I really feel sick about this.