Worst Experience With An Airline I've Ever Had

I would give 0 stars if it were possible. I booked four double tickets for my fiance and I for our Honeymoon in April/May. Within a month of booking, the airline had changed EVERY single flight that I had booked, not only changing the times drastically but also changing direct flights to ones with long layovers far off the direct route. Being my honeymoon, I am also not willing to take the risk of them changing flights again last minute, making me miss flights and accommodation bookings, so I asked for a fuill refund on all flights in addition to one flight from Cebu to Singapore with a different carrier (I will not be going to the Philippines anymore because of this airline).

The airline's website does not give you an email address to follow up on, so I had to go onto Facebook and spend an hour going through popup menus with a chat-bot before finally getting the option to email a living person. I got a response the following day asking for my invoices, which I provided. I specifically asked Essie from Customer Care to acknowledge receipt of the documents, but have still received nothing in response. The following week, I get an email from Essie saying that I have not responded and they will close my ticket number. I have tried to communicate with them using both a Hotmail address and a Gmail address, but they ignore every one. I don't believe for a second that all of my emails are simply not going through.

This is by far the worst experience with any airline that I have ever had, made worse by the fact that they have so negatively impacted on my honeymoon.