Bad Customer Services and Unreliable Suppliers

I ordered a sample pack of masks on the 24th of June 2020. I paid R3800 to CDS Medical to ship this from their suppliers in China and have the parcel in JHB withing 3-5 days. It's now been 3 months and 3 days, today is the 30th of September.

I have requested a refund and ask them to sort this matter out with their suppliers. I paid their company and they are liable to either give me the parcel/product or my money back. Since then they have been ignoring my emails, my phone calls, they also recognize my cumber on their landline and just ignores it. Matt their Managing Director has even blocked me on what's app and also ignores my phone calls.

I have contacted the owner of CDS Medical Mr. Sotwa Mutangara via email. When I requested the refund he emailed back and said he will speak to his team. Now there is just no response.

I am not sure how you conduct business like this and treat customers this way.

We have even extended a payment plan option to them during this time and still no business courtesy of an email, phone call, or SMS.

We are really not happy about this and still awaiting any correspondence from CDS Medical