CAUSING CONFUSION

I placed an order for a CCTV set (Order No 14299). For some or other reason the person at CCTV (Mark ********** ) decided to place his name and number on the parcel together with my address at Witsand and this is where there problem started. He seldom answers this number. The courier company tried to call this number to make arrangements for the delivery but because he did not answer they returned to the depot with my parcel.

Maybe Mark and the people at CCTV should learn to put the name and number of the client on the parcel and not theirs. It would make things so much easier when the courier company and the client needs to communicate w.r.t. delivery arrangements. According to the courier company, my name and number does not appear on the parcel despite the request that the parcel should be clearly marked accordingly. I tried to call Mark 5 times this morning and 3 times yesterday with no success. I spoke to him once earlier yesterday morning with obvious no results for my efforts.