CCT *****ing from Residents through questionable billing

1. Its almost 4 months struggling to get a credit transfer by CCT,from one of my properties to the one that is owing. 2. The credit amount is over R10k whilst the debt was about R4k and now its R7k( even when i pay,it doesnt drop down) 3. The credid is due to overcharging rates between 2011may - 2021aug. Despite the fact that i have a record from CCT- Accounts,the call centre agents say that the credit cant be transfered,i must show the proof of payment by receipts or bank statement. 4. Some of the payments were done via FNB account. As i am no longer an FNB client,i must pay R2500 in order to get the archived statements 5. CCT is making my life difficult/ stressful because if there are payments on my name,why must i bring the source proof of the method of payments?

Abuse of authority and dishonesty. Please enquire why are they subjecting residents to this arrogance.